Customer Service – Perception Vs Reality

In a week that has seen customer service (or lack thereof) hit the news several times I felt it was worthy of further discussion! Firstly we saw the surreal and obnoxious open letter from a Dublin Hotelier addressed to prospective guests regarding their prices on the...
Setting Up a New Business & Getting it Right!

Setting Up a New Business & Getting it Right!

So, Corner Shop Gym turned 1 yesterday which for me was a big deal! While I have been self employed for over 3 years now and have had other businesses reach and surpass this milestone none have felt as significant as this one so I chose to acknowledge and celebrate...

Norah Casey’s Spark Seminar

  Last Friday after a really intense January I decided to treat myself to a ticket to the Spark Seminar by Norah Casey. January is a hectic month for my industry and I usually am in demand with clients who want assistance on membership sales and marketing campaigns....
“Roasted” Red Pepper, Tomato & Bean Soup

“Roasted” Red Pepper, Tomato & Bean Soup

I adore making soup and find chopping up veg after a long and stressful day can be incredibly therapeutic. However, this recipe is for when I want a warm and hearty lunch but have limited time – the whole thing is prepped in just 30 minutes because I use a few...
#LIW2014 – Day 1 Overview

#LIW2014 – Day 1 Overview

So after very little sleep (3 hours!) and a red eye into Birmingham I finally arrived at Hall 1 in the NEC for the first day of Leisure Industry Week a.k.a. LIW. It’s odd as I’ve been coming to LIW for quite a few years now originally as a buyer, then as...